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Phone

PHONE CONSULTING

86-25-58851947

online consulting
aaron@wondlan.com
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Service 

High Quality After Sales Service Provided by Wondlan:
1. Product warranty:

The company is responsible for 1 year free warranty for malfunction due to product quality under normal use. Customers should provide Wondlan product warranty card and product bar code.

2. Value-added services:
If the product has quality problem within 1 month from purchase date, the company will be responsible for free repair and pay transport freight that product shipped to the customer (the company will not be responsible for transport freight that product shipped to Wondlan). Our company will be responsible for free repair but not responsible for all transport freight including insurance if product has quality problem more than 1 month from purchase date.

3. Lifetime maintenance services:
The company provides lifetime maintenance services for products over one year free warranty:

(1) Free charge for repair man-hour

(2) Free debugging

(3) Free maintenance

(4) Replacement parts only charge materials cost

Note:

1. For Wondlan product that over one year warranty requiring maintenance, please contact and conform with Wondlan customer service in advance.

2. The Company is not responsible for all transport freight including insurance.

The following situations are not included in the free warranty declaration:
1. Products damaged due to disassembly without authorization of Wondlan.

2. Products damaged due to not following product instructions, improper storage or usage.

3. Parts replacement due to normal abrasion, corrosion, rust, or contamination.
4. Appearance of products damaged no matter whether during express, logistics, air parcel, ocean shipping or after product being checked and accepted.

5. Accessories and easy damage parts of product.
6. Product damaged by natural disasters or external majeure force.

7. Warranty identification code is torn or illegible, altered, or inconsistent with the product.

The declaration of replacement and return of products:
1. Product with quality problem can be replaced within 15 days from the date of purchase, but the company is not responsible for all shipping costs including insurance.
2. Product with quality problems can be returned within 7 days from purchase date. But the company is not responsible for all shipping costs including insurance.

Disclaimer:
Products can not be returned under following situations:
1. Appearance of machine body or accessory has obvious scratch or wear track.

2. Machine body, accessories, CD, manual or warranty card is incomplete or damaged.
3. Packaging has obvious damage mark.
4. Non-quality problem.

Note:

1. Wondlan is not responsible for any loss that does not belong to product itself.

2. Non Wondlan brand products are not covered in the above warranty

3. Products damaged due to not following product instructions, improper storage or usage.

4. Parts replacement due to normal abrasion, corrosion, rust, or contamination.
5. Appearance of products damaged no matter whether during express, logistics, air parcel, ocean shipping or after product being checked and accepted.

6. Accessories and easy damage parts of product.
7. Product damaged by natural disasters or external majeure force.

8. Warranty identification code is torn or illegible, altered, or inconsistent with the product.